Shopping Help

Need help with shopping? No problem – we are happy to do our best to make your online experience as pleasant as possible.

HOW TO FIND AN ITEM
Finding an item is easy: Click on Order Products link on the left side of the screen. Scroll down until you find the product your interested in. After clicking on Order products you will see on the left additional menu options for Tanklocker Accessories, ZipPak Accessories, Headlight Bulbs, and a very useful link Supported Bikes. The Supported Bikes link will take you to a page that lists all motorcycles supported and which products are available for each Sportbike.

In the middle of the each screen (just below the logo) you will also notice a pull down menu on every page that says Products For Sale, this menu will also take you to a more information page for each product.

"ADDING AN ITEM TO YOUR SHOPPING CART"
Once you have found the product that is right for you, simply click the "Order" button and you will be taken to the shopping cart. Be sure to make the appropriate selections on any pull down menus that may be associated with your selection.

If you are ordering luggage, you may be interested in upgrading the material for your bag to our new Lexel material. If you do please type Lexel in the order instructions box and we will make your bag using that material. There is a $20 additional charge for this material and we will add this amount to the total for each bag when we run your credit card.

Next select the type of credit card you would like to use. We accept Visa, Master Card, Discover, and American Express. If your shipping address is different than your billing address please click that box to "Use separate shipping address".

CHECKING OUT
After you've made your selections and you are ready to complete your order, click "Checkout". This will take you to a secure page where we collect your billing and, if different, shipping information, as well as your payment information. If someone told you about our product and gave you a Rider Rep # please provide it in the text box on this page (optional). Once you have provided the necessary information click on (Submit This Order) and that is it.

RECEIPT SCREEN
When your order is accepted by our system, which happens immediately, you will see what we call the receipt screen. You my wish to print this page by selecting print on your browser.

CONFIRMATION EMAILS
You will also receive an email confirming the receipt of your order.

WHAT TO EXPECT
Luggage Locker products are high quality and hand-made. We are attempting to inventory as much product as is reasonably possible. Given the specificity of the individual pieces, it is not possible to stock all products for every application.

If the product you order is in stock, it will ship within 24 hours. If it is not in stock, the product is placed on the production list. It will be produced and shipped in less than a week.

· Seat Saks ship within 24 hours of deliver from the sewing factory.

· Zip-Pak bags may take a bit longer depending on hardware availability and the assembly time and schedule.

We make every effort possible to get these bags to you as quickly as we can, but production situations beyond our control may delay this somewhat depending on what you have ordered. We trust you understand. You can be sure we will not tell you one thing and then do another. If your order is taking longer than we like, we will keep you updated about its status. Handmade products like ours take a bit more time to produce. This is the reason there are no drive-thru windows at French restaurants.

All Luggage Locker products are shipped from our Ohio distribution center by U.S. Postal Service Priority Mail. Most deliveries take 2-3 days; orders to the west coast may take longer. Overnight, Fed Ex and UPS service is available upon request and may incur additional charges. International shipping is available and priced according to destination.